Creating an NPS Question

Step-by-Step Guide to Creating an NPS Exercise in Q-Fi

1. Start a New Survey

• Navigate to New Survey: Start by creating a blank survey. Go to “New Survey” and select “Create New Survey.”
• Name Your Survey: Name the survey “NPS Demo” or “Demo 1.”
• Organize Your Survey: Optionally, save the survey into a specific folder and create tags for easy searching later.
• Set Language: Set the default language to English and click “Create” to proceed to the survey editor.

2. Create an NPS Question

• Find NPS Question Type: In the survey editor, use the search field to find the “NPS” question type.
• Input Question Text: Paste your question text, which you might have prepared in Microsoft Word.
• Configure Scale: Set the scale to 0-10 or whatever your question requires in the settings tab.
• Save Changes: Click “Save” to finalize the NPS question.
• Preview Question: Preview the question to see how it will appear from a respondent’s perspective.

3. Build a Report

• Access Data Analysis Module: Go to the Data Analysis module in Q-Fi.
• Create a Report: Select “Report Builder” and click on “Create Report.”
• Add NPS Tool to Report: Find and add the NPS tool to the report.
• Finalize and Save Report: Click “Save,” give your report a name, and it is ready.
• Share Report: Copy the report link and paste it into a browser to view. This link can be shared with stakeholders who need to see the results.